How do I return an item?
Original sales receipt must accompany returns.
We accept returns for exchange or refund for 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".
Definition of new, unaltered and unused condition is:
• without showing signs of use, wear or damage in any way
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or defective, Pickett's Mill Armory will provide a return shipping label at our cost for the return or repair. Once the item arrives it will be inspected and a determination will be made as to whether or not the item is eligible for exchange.
This does not apply to items where the purchaser attempts an alteration or makes any changes from the original configuration.Items that have been altered or disassembled are not eligible for returns or refunds. Examples may include, removing or replacing any component. Items received from Pickett's Mill Armory are in ready to use configuration and do not require disassembly or alteration.
If you find that your items have been incorrectly shipped by us please contact Customer Support immediately so we can fix the error. (firstname.lastname@example.org)Items shipped with an incorrect address entered by the purchaser will be re-shipped at the purchaser's cost. The additional $9.99 will be charged to the same card used for the original purchase.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 20% restocking fee for returned items that are not being exchanged and are not damaged.
Please contact customer service via email for more information on returning an item. Email provides an electronic record so we may refer to it at any time, day or night to assist you the most expeditious way possible.
Picketts Mill Armory
5665 Atlanta HWY
Alpharetta, GA 30004